Recorded Webinar: When to Invest, Specialize, and Scale in Customer Success

Brent Peterson

Customer Success Specialist

This live webinar is over and is now available as a recorded version.

You can watch the recorded version here.

Webinar Details

Join Dave Blake, Founder and CEO of ClientSuccess and a panel of customer success leaders as they discuss how to succeed at customer success. This webinar was held on Tuesday, October 17, 2017 at 12:00 pm Mountain Time on the topic: When to Invest, Specialize, and Scale Customer Success. This webinar, hosted by OpenView Venture Partners, will help first-time founders, early-stage companies, and anyone who has come to the realization that there is no one-size-fits-all approach to customer success.

Watched the recorded version of the webinar here : How to Succeed at Customer Success: When to Invest, Specialize, and Scale.

In this webinar you will learn:

  • When is the right time to invest in customer success
  • When and how to specialize the roles on your post-sales team
  • What factors to consider when determining roles and hiring profile
  • How to justify or fund the continued investment
  • How to partner with other functions to drive growth

Your Presenters

Dave Blake is the Founder/CEO of ClientSuccess, a SaaS platform that helps customer success teams build relationships that last by giving them easy-to-use tools to proactively manage, retain, and grow their existing customer base. Dave is an industry veteran with over a decade of experience in the space, including leading global customer success teams for Adobe and Omniture prior to founding ClientSuccess.

Dave will be joined by Amy Vetter, Chief Relationship Office at Xero, Stephanie Berner, Senior Director, Customer Success at Box, Boaz Maor, VP, Customer Success at OpenGov, and Liz Cain, VP, Go-to-Market at Openview.

Register for the webinar here: How to Succeed at Customer Success: When to Invest, Specialize, and Scale.

View another customer success webinar recording: The Customer Success Trust Framework

We believe customer success is not a department, but a company culture. You can download and read our entire Customer Success as a Culture eBook series below:

Customer Success as a Culture: Customer Success Leaders Edition
Customer Success as a Culture: Sales Leaders Edition
Customer Success as a Culture: Marketing Leaders Edition
Customer Success as a Culture: Product Leaders Edition

Also if you’re currently managing your customer success strategies in spreadsheets and Salesforce, you can request a demo to see how SaaS companies around the world are delivering customer success at scale with all their info in one place through ClientSuccess. Request a ClientSuccess demo

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