Recorded Webinar: When to Invest, Specialize, and Scale in Customer Success
This live webinar is over and is now available as a recorded version.
You can watch the recorded version here.
Join Dave Blake, Founder and CEO of ClientSuccess and a panel of customer success leaders as they discuss how to succeed at customer success. This webinar was held on Tuesday, October 17, 2017 at 12:00 pm Mountain Time on the topic: When to Invest, Specialize, and Scale Customer Success. This webinar, hosted by OpenView Venture Partners, will help first-time founders, early-stage companies, and anyone who has come to the realization that there is no one-size-fits-all approach to customer success.
Watched the recorded version of the webinar here : How to Succeed at Customer Success: When to Invest, Specialize, and Scale.
In this webinar you will learn:
- When is the right time to invest in customer success
- When and how to specialize the roles on your post-sales team
- What factors to consider when determining roles and hiring profile
- How to justify or fund the continued investment
- How to partner with other functions to drive growth
Dave Blake is the Founder/CEO of ClientSuccess, a SaaS platform that helps customer success teams build relationships that last by giving them easy-to-use tools to proactively manage, retain, and grow their existing customer base. Dave is an industry veteran with over a decade of experience in the space, including leading global customer success teams for Adobe and Omniture prior to founding ClientSuccess.
Dave will be joined by Amy Vetter, Chief Relationship Office at Xero, Stephanie Berner, Senior Director, Customer Success at Box, Boaz Maor, VP, Customer Success at OpenGov, and Liz Cain, VP, Go-to-Market at Openview.
Register for the webinar here: How to Succeed at Customer Success: When to Invest, Specialize, and Scale.
View another customer success webinar recording: The Customer Success Trust Framework
We believe customer success is not a department, but a company culture. You can download and read our entire Customer Success as a Culture eBook series below:
Customer Success as a Culture: Customer Success Leaders Edition
Customer Success as a Culture: Sales Leaders Edition
Customer Success as a Culture: Marketing Leaders Edition
Customer Success as a Culture: Product Leaders Edition
Also if you’re currently managing your customer success strategies in spreadsheets and Salesforce, you can request a demo to see how SaaS companies around the world are delivering customer success at scale with all their info in one place through ClientSuccess. Request a ClientSuccess demo
New posts each Tuesday and Thursday.
Also worth reading
The role of a customer success manager (CSM) in the SaaS industry has become increasingly complex. As platforms themselves become more innovative and functional, and as customers become more well-versed in how these solutions impact their business, CSMs are faced with more questions and challenges than ever before. While working with customers takes a certain [...]
Customer Success Webinar: How to Handle Churn as a Organization and Keep your Company Focused on Growth
ClientSuccess will host Julie Persofsky, Partner & Customer Success Advisor of Winning By Design, for this month’s customer success webinar series: How to Handle Churn as a Organization and Keep your Company Focused on Growth. Julie will walk you through a framework to help your organization understand the main cause of churn and how to [...]
Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. I love that; as our clients are successful, we’re successful. Each day we [...]