Blog | Page 41 of 41 | ClientSuccess

5 Keys for Building an Offensive Approach to Customer Success

This is my favorite time of year because I’m a big football fan, especially college football. There’s nothing better than waking up on Saturday morning to some College GameDay on ESPN, watching football games throughout the day, and cheering on…

Can Customer Success Managers & Sales Reps be BFFs?

I often hear a common debate about the roles and responsibilities of sales reps vs. customer success managers and who really “owns” the account. In many leading SaaS companies, “Sales is King”, period. But does that mean that customer success…