We’ve all heard the expression “The customer is always right”. And while this may be the gold standard for retail or service industries, it’s certainly not true in software and technology. At least, not always. For Customer Success Managers (CSMs)…
When it comes to SaaS, keeping clients engaged and actively progressing through their “lifecycle” can sometimes be a challenge because calendars and to-dos are prone to abrupt change as the immediate often takes precedence over the milestone at hand. This…
It’s with great excitement that we announce ClientSuccess has closed $2M in additional funding, effective today. This marks a major milestone in our journey, and it’s because of our customers, partners, investors, and friends that we are where we are…
In article from marketing guru Gina Stengel last year in Forbes it’s quoted, “Women have become the power-users of technologies, such as the internet, mobile, and social media.” In our latest eBook, we featured four of these female power-users, all trailblazers at leading-edge SaaS…
How do you feel when you need to: - Start the renewal process for a customer who hasn’t been using your product - Explain that an important product feature has been delayed - Make an outbound sales call… but you’re…
One spring my father got a jump start on his lawn care. He went to the store and got a jug of weed killer to take on those pesky dandelions. In a few days, dead spots formed all over his…
“With the shift to a SaaS model, the connection between your customer’s success and your success is much more direct.” -- MindTouch If you, as a SaaS company, have successfully passed the onboarding phase, then Congratulations! You’ve won the initial…
Dreamforce 2015 was one for the books! In addition to the incredible learning, networking, entertainment and re-connections, our team at ClientSuccess hosted our first annual #SuccessRace around the Dreamforce campus. We hid 8 boxes packed with prizes like Apple iWatches, iPad Minis,…
It’s hard to believe that Dreamforce 2015 is just around the corner - only a few more days until we’re all back in San Francisco. ClientSuccess is introducing our first annual #SuccessRace at #DF15, and we want you to participate - either in…
This week at Dreamforce, the ClientSuccess team is hosting the first annual #SuccessRace. We’re hiding 8 mystery boxes full of cool electronics and other cool gifts (think Apple Watches, Bose headphones, bluetooth speakers, cool swag, and more) at secret locations…
Marketing professionals are held accountable to key parts of a company’s business: new sales, existing sales, brand awareness and recognition, product marketing, and much more. Leaders in marketing spearhead new initiatives to scale success, and we were able to speak…
As a CSM, you have relationships with customers of all sorts. But you definitely have (at least) one customer who is very vocal about their experiences. They have a megaphone to their audience and they don’t hesitate to share everything…