Jason Lemkin: World’s Greatest Advocate for Customer Success

Burke Alder

Customer Success Strategist

jasonl4

SaaStr Annual kicks off today. If you work for a SaaS company or use SaaS products across your organization, then you’ve probably heard of SaaStr, or at least you know many of the companies attending and sponsoring. In fact, it’s the biggest SaaS event of the year, and today 10,000 SaaS experts from around the globe will gather in San Francisco for several days of learning and sharing, .

Those attending SaaStr as well as many other leaders across the industry have come to know and respect Jason Lemkin as one of the top SaaS leaders today. From co-founding EchoSign to serving in an executive role at Adobe to investing in SaaS companies to founding SaaStr, he’s no stranger to the world of the subscription economy. And as for the ClientSuccess team, you might just say Jason Lemkin is our homeboy.

Why Is Jason Lemkin Our Homeboy?

Jason is a true champion of customer success. In fact, he’s perhaps the most vocal advocate in the entire SaaS community about the topic. Jason believes that customer success is the secret sauce in SaaS, and as you can tell from our company name, we live and breath the success of customers—especially in the B2B space.

If you are an executive or a customer success leader in any business where recurring revenue is a major component of your business, listen to what Jason has to say. Here is a sampling of some of Jason’s one-liners on the topic of customer success:

Is Your Organization Investing in Customer Success?

Our team is exceptionally passionate about customer success, retention, and growth, and we’re building the world’s best SaaS platform that enables recurring revenue businesses to reach their customer success related goals. The ClientSuccess platform is designed to help CSMs know which customers to work with, when to work with them, and what to do to drive adoption of your SaaS products. It also helps you develop strong relationships with your team and brand.

For those who are customer success leaders and executives, we pose this question: What greater priority could you have than empowering your CSMs—the representatives that work so hard for your customers—with the right information to make them better at retaining customers?

Visit ClientSuccess at SaaStr Annual

Come visit us at our booth at SaaStr Annual. Come talk with one of our awesome, Customer Success Strategists, who will be wearing bright blue “Jason Lemkin is our homeboy” shirts. You won’t be able to miss us!

jason-lemkin-t-shirt-clientsuccess-saastr-annual-2017

Our Customer Success Strategists will be sharing ideas about how to use technology to:

  • Validate the investment you have made in customer success
  • Build a proactive plan for success and ensure that your team sticks to that plan
  • Scale a customer success team
  • Aggregate customer information into one, purpose-built system of record
  • Determine which customers to help and when

Our customer success platform will help your team drive real, measurable results in retention and growth. You won’t find anything “squishy” here.

How Will Your SaaS Organization Prioritize Customer Success?

The health of a SaaS business is directly tied to its ability to retain its customers and prevent churn. That means making sure CSMs and customers alike are set up to be successful. Make sure that customer success is an integral part of your organization’s strategy.

eBooks:

5 Ways to Surprise & Delight Your Customers

Customer Success as a Culture: Customer Success Leaders Edition

Blog Posts:

Customer Success in the C-Suite—Aligning the Board and Exec Team

The Four Fold Mission of Customer Success

Learn more about how ClientSuccess can help your company develop a strong customer success methodology and strategy with easy-to-use customer success software by requesting a 30-minute demo.

New posts each Tuesday and Thursday.

Customer success best practices delivered to your inbox.

Also worth reading

Customer Success Webinar: How to Nail Onboarding and Adoption - Learn 3 Fresh Perspectives from Peers Like You

This customer success best practices webinar hosted by ClientSuccess will share with you three fresh perspectives on customer onboarding and adoption. Join three exceptional customer success leaders: Erica Newell from Marketware, McKayl Bergman from Lucid Software, and Sam Feil from ClientSuccess, as they present best practices to succeed with customer onboarding and adoption. This customer [...]

Burke Alder

Customer Success Strategist

CSM from the Trenches: Mentors – McKayl Bergman; Head of Lucidpress Customer Success

For those just joining our blog series CSM from the Trenches, welcome. This series, now a community for frontline Customer Success Managers (CSMs), discusses trends, best practices, and advice that can help the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. I love that; as our clients [...]

Sam Feil

Customer Success Manager

A Customer Success Conversation with CS Veteran Mark Pecoraro

At ClientSuccess, we value candid conversations with Customer Success leaders that have unique experiences and varying viewpoints on the world of Customer Success. This week, we’ll showcase one such conversation with expert Mark Pecoraro, advisor to many B2B SaaS companies all of which have cultures of Customer Success. What led Mark into Customer Success? Since [...]

Burke Alder

Customer Success Strategist