Recorded Customer Success Webinar: How to Build Out Your Customer Health Score Using the Customer Maturity Index

Burke Alder

Customer Success Strategist

Webinar Details

ClientSuccess hosted Boaz Maor, VP of Customer Success of OpenGov and the 2017 Customer Success Innovator of the Year, for this month’s customer success webinar series: How to Build Out Your Customer Health Score Using the Customer Maturity Index.

The webinar was held Wednesday, February 21st, 2018 at 11:00 am Mountain Time on the topic of building out your customer health scoring approach using the Customer Maturity Index (CMI). This webinar is relevant to leaders of B2B recurring revenue companies of all types, customers success leaders, and practitioners

Webinar: How to Build Out Your Customer Health Score Using the Customer Maturity Index
Date Held: February 21, 2018, Wednesday
11:00 AM Mountain Time
Watch Recorded Webinar: Click Here

In this webinar you will learn:

  • Why your customer health score may be useless and what to do about it
  • The difference between customer health scoring and the customer maturity index
  • 4 principles of the Customer Maturity Index
  • The frame work to calculate the Customer Maturity Index (CMI)

Your Presenter

Boaz Moar is the VP of Customer Success of OpenGov, a SaaS platform that transforms how governments budget, measure performance, and engage in the public.  Boaz is an industry customer success executive veteran and won the inaugural Customer Success Innovator of the Year Award , at the CS100 Summit, the premier summit for customer success leaders.

Watch the recorded webinar here: How to Build Out Your Customer Health Score Using the Customer Maturity Index

View another customer success webinar recording: 3 Surprising Ideas, 3 Deadly Fallacies, and 3 Essential Insights

Also if you’re currently managing your customer success strategies in spreadsheets or disparate solutions, you can request a demo to see how SaaS companies around the world are delivering customer success at scale with all their customer info in one place through ClientSuccess. Request a ClientSuccess demo.

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