Recorded Customer Success Webinar: Where Should Customer Success Live? And Who Owns the Number?

April 17, 2019

Burke Alder

Customer Success Strategist

ClientSuccess hosted Jay Nathan, Founding Partner and Managing Director of Customer Imperative, for this month’s customer success webinar series: Where should customer success live and who owns the number?

This is the one of the hottest customer success topics in debate right now.

Jay discussed a model to help you make a decision on where customer success should live in your organization and who should own the ARR number? You will learn two different models for organizing customer success and assigning revenue ownership.

Invite your executive team to this webinar.

Webinar: Where Should Customer Success Live? and Who Owns the Number?
Date Held: Tuesday, April 23, 2019, 11:00 AM MST

In this webinar you will learn:

  • Where should customer success live in your organization
  • You will learn a model to determine ARR ownership
  • What does it mean to “own” a customer
  • How does customer relationship complexity factor in?
  • You will learn two models (Inside Customer Success & Enterprise Customer Success)
  • Who should own customer engagement activities

Watch Now

About the Presenter

Jay Nathan, Founding Partner and Managing Director of Customer Imperative, which helps B2B SaaS companies services to help them grow and scale customer success, from analytics to strategy to execution. Prior to founding Customer Imperative in 2017, Jay spent over 15 years in the B2B SaaS / software space. Starting his career as an engineer, he moved into sales support and consulting roles and quickly moved into management where he specialized in building services practices for emerging products at Blackbaud. Jay also spent several years in product management with Blackbaud before joining PeopleMatter to lead all post-sale functions including client operations, training and enablement, upsell, renewal and customer success.

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