Recorded Customer Success Webinar: Churn Probability Score Framework – How to Recognize Risks and Predict Customer Success
ClientSuccess hosted Lukas Quanstrom, CEO & Co-Founder, Ontic and 2017 Customer Success Innovator of the Year Finalist, for this month’s customer success webinar series: Churn Probability Score: How to Recognize Risks and Predict Customer Success.
The recorded customer success webinar covers the topics on how to build and use the Churn Probability Framework to recognize risks and predict customer success. This webinar is relevant to leaders of B2B recurring revenue companies of all types, customers success leaders, and practitioners.
As you build and scale your customer success strategy and team, you have to get better about decreasing guesswork and begin to build models that help predict risk and success with clients. With the ever increasing number of customer signals that come at customer success managers, it’s important to build out a comprehensive risk framework to quickly identify risk and success. Lukas Quanstrom will walk you through how do accomplish that goal and build predictability into your customer success approach.
Recorded Webinar: Churn Probability Score: How to Recognize Risks and Predict Customer Success
Date Held: Thursday, July 12th, 11:00 AM (MST)
In this webinar you will learn:
• What is a Churn Probability Score (CPS)
• How to set up and use your own CPS
• How a CPS framework can create predictability toward customer success
• A few real life examples of CPS in action.
• CPS will help you know where you may have risks in your customer accounts
• CPS will help you predict when that risk is going to occur
• CSP will help you develop a plan to manage through that risk
• How to communicate internally and externally to stake holders about risk
• Learn to resolve as much risk as possible, helping you drive toward success
Lukas Quanstrom, CEO & Co-Founder, Ontic, a SaaS AI platform that helps companies access risk and notifies them of relational events that helps ensure they are on top of risk and acting fast to threats. Lukas Quanstrom is a dynamic speaker and a recognized top customer success strategist and SaaS thought leader.
View another customer success webinar recording: How to Build Out Your Customer Health Score Using the Customer Maturity Index
Looking for Technology to Make Your Customer Success Strategy and Execution More Impactful?
Also if you’re currently managing your customer success strategies or your Customer Probability Score (CPS) in spreadsheets or disparate solutions, you can request a demo to see how SaaS companies around the world are delivering customer success at scale with all their customer info in one place through ClientSuccess.
ClientSuccess, customer success software platform, supports the Customer Probability Framework. Request a custom product demo.
New posts each Tuesday and Thursday.
Also worth reading
For those just joining our blog series CSM from the Trenches, welcome. This series, now a community for frontline Customer Success Managers (CSMs), discusses trends, best practices, and advice that can help the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. I love that; as our clients [...]
Ahhhh, summer. For Customer Success Managers (CSMs), summer offers both a blessing and a curse. A blessing, of course, because there is no time like summertime, but also a curse because it can be close to impossible to engage with or even get a response from customers. During the three months between Memorial Day and [...]
Recorded Customer Success Webinar: How to Nail Onboarding and Adoption - Learn 3 Fresh Perspectives from Peers Like You
This customer success best practices webinar was hosted by ClientSuccess on June 20, 2018 and shared three fresh perspectives on customer onboarding and adoption. Join three exceptional customer success leaders: Erica Newell from Marketware, McKayl Bergman from Lucid Software, and Sam Feil from ClientSuccess, as they present best practices to succeed with customer onboarding and [...]