Recorded Customer Success Webinar: How to Build Customer Advocates Using The Customer Advocacy Ladder

Burke Alder

Customer Success Strategist

Recorded Webinar Details

ClientSuccess hosted Sara Masson, Senior Customer Success Manager of Loopio and a 2017 Customer Success Innovator of the Year Finalist, for this month’s customer success webinar series: How to Build Customer Advocates using The Customer Advocacy Ladder

The webinar covers the topic of building customer advocates using The Customer Advocacy Ladder strategy. This webinar is relevant to leaders of B2B recurring revenue companies of all types, customers success leaders, and practitioners

Webinar: How to Build Customer Advocates using The Customer Advocacy Ladder
Date Held: March 14, 2018, Wednesday

View the Webinar

In this webinar you will learn:

  • What is customer advocacy and what are the benefits of a customer advocacy program
  • Steps to build out a successful customer advocacy program at scale
  • How to prioritize and organize your customer advocacy program
  • The customer advocacy ladder framework

Your Presenter

Sara Mason, Senior Customer Success Manager of Loopio, a SaaS platform with a mission to streamline the way organizations respond to Requests for Proposals (RFPs), Due Diligence Questionnaires (DDQs), and Security Questionnaires. They help companies across several industries collaborate more intelligently on a platform that embodies simplicity and an exceptional user experience. Sara is a dynamic speaker and a finalist for the inaugural 2017 Customer Success Innovator of the Year Award, at the CS100 Summit, the premier summit for customer success leaders.

View the webinar here: The Customer Advocacy Ladder

View another customer success webinar recording: How to Build Out Your Customer Health Score Using the Customer Maturity Index

Also if you’re currently managing your customer success strategies in spreadsheets or disparate solutions, you can request a demo to see how SaaS companies around the world are delivering customer success at scale with all their customer info in one place through ClientSuccess. Request a ClientSuccess demo.

New posts each Tuesday and Thursday.

Customer success best practices delivered to your inbox.

Also worth reading

Customer Success Webinar: 5 Strategies of Top Performing Customer Success Teams

ClientSuccess will host Jamey Jeff, Managing Director of Customer Success Solutions of Coastal Cloud, for this month’s customer success webinar series: 5 Standout Strategies of Top Performing Customer Success Teams. These 5 standout strategies are backed by data and research found in the 2018 Customer Success Industry Report. Jamey Jeff, the webinar presenter, is a [...]

Burke Alder

Customer Success Strategist

CSM from the Trenches - 3 Principles I Learned in My First Year as a CSM

For those just joining our blog series CSM from the Trenches, welcome. This series, now a community for frontline Customer Success Managers (CSMs), discusses trends, best practices, and advice that can help the frontline. We’re lucky to have this week’s frontline CSM best practice come from Cole Sanders of ClientSuccess, who recently joined our team and [...]

Sam Feil

Customer Success Manager

Recorded Customer Success Webinar: Churn Probability Score Framework - How to Recognize Risks and Predict Customer Success

ClientSuccess hosted Lukas Quanstrom, CEO & Co-Founder, Ontic and 2017 Customer Success Innovator of the Year Finalist, for this month’s customer success webinar series: Churn Probability Score: How to Recognize Risks and Predict Customer Success. The recorded customer success webinar covers the topics on how to build and use the Churn Probability Framework to recognize [...]

Burke Alder

Customer Success Strategist