Recorded Customer Success Webinar: 5 Strategies of Top Performing Customer Success Teams

Burke Alder

Customer Success Strategist

ClientSuccess hosted Jamey Jeff, Managing Director of Customer Success Solutions of Coastal Cloud, for this month’s customer success webinar series: 5 Standout Strategies of Top Performing Customer Success Teams.

These 5 standout strategies are backed by data and research found in the 2018 Customer Success Industry Report.

Jamey Jeff, the webinar presenter, is a former Chief Customer Officer with over 20 years experience as a client services executive. The webinar covered five standout strategies of top performing customer success teams. You will learn what is working from top customer success executives and teams based on research, data, and real outcomes. This webinar is relevant to leaders of B2B recurring revenue companies of all types, customers success leaders, and practitioners.

Jamey Jeff interviewed nearly four dozen Customer Success leaders from companies ranging from just over 1 million of Annual Recurring Revenue (ARR) to 3 billion in ARR for the 2018 Customer Success Industry Report. Jamey and the Costal Cloud research team chose to conduct this research via in-depth interviews in order to inform their findings with as much context as possible. Their goal was to go beyond the numbers, and to capture the stories behind those numbers. We’re excited to host him for this month’s webinar and hear what he has learned.

Recorded Webinar: 5 Standout Strategies of Top Performing Customer Success Teams
Date Held: Thursday, August 23rd, 11:00 AM (MST)

Watch Now

In this webinar you will learn:

  • 5 standout customer success strategies of top performing customer success teams
  • Real-world case studies and examples of peers like you
  • What should the charter be of your customer success organization?
  • How customer outcomes are measured
  • Where CS sits in the company based on the research
  • What the top performing customer success teams are measuring
  • And many more insights to give you ideas to succeed in customer success

Your Presenter

Jamey Jeff, Managing Director of Customer Success Solutions at Coastal Cloud, a consulting firm that helps organizations deliver innovative solutions with deep industry and cloud technology platform expertise. Jamey is a former Chief Customer Officer with over 20 years experience as a client services executive.

View our last customer success webinar: How to Build Out Your Customer Health Score Using the Customer Maturity Index

Looking for Technology to Make Your Customer Success Strategy and Execution More Impactful?

Also if you’re currently managing your customer success strategies or your customers in spreadsheets or disparate solutions, you can request a demo to see how SaaS companies around the world are delivering customer success at scale with all their customer info in one place through ClientSuccess. Request a custom product demo.

New posts each Tuesday and Thursday.

Customer success best practices delivered to your inbox.

Also worth reading

CSM from the Trenches: Mentors – Peter Armaly; Senior Director and Advisor, Customer Success; Oracle

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. I love that; as our clients are successful, we’re successful. Each day we [...]

Sam Feil

Customer Success Manager

5 Actions to Align Your Goals with Your Customer's Goals

As a customer success manager (CSM), you have a clear set of goals in place for your customers. Whether you’re measured on customer churn, upsells, or account expansion, there is always a metric in the back of your mind pushing your day to day efforts forward. But what about your customers’ goals? Every time a [...]

Burke Alder

Customer Success Strategist

3 Obvious and Non Obvious Signs Customer Product Usage is Slipping

As a customer success manager (CSM), your goal is to help your customer accounts change their behaviors by using your product(s) to drive positives outcomes and ROI throughout their entire journey with your company. Tracking and measuring product usage is one key method customer success professionals use to determine success and risk along a customer [...]

Burke Alder

Customer Success Strategist