ClientSuccess hosted Jamey Jeff, Managing Director of Customer Success Solutions of Coastal Cloud, for this month’s customer success webinar series: 5 Standout Strategies of Top Performing Customer Success Teams.
These 5 standout strategies are backed by data and research found in the 2018 Customer Success Industry Report.
Jamey Jeff, the webinar presenter, is a former Chief Customer Officer with over 20 years experience as a client services executive. The webinar covered five standout strategies of top performing customer success teams. You will learn what is working from top customer success executives and teams based on research, data, and real outcomes. This webinar is relevant to leaders of B2B recurring revenue companies of all types, customers success leaders, and practitioners.
Jamey Jeff interviewed nearly four dozen Customer Success leaders from companies ranging from just over 1 million of Annual Recurring Revenue (ARR) to 3 billion in ARR for the 2018 Customer Success Industry Report. Jamey and the Costal Cloud research team chose to conduct this research via in-depth interviews in order to inform their findings with as much context as possible. Their goal was to go beyond the numbers, and to capture the stories behind those numbers. We’re excited to host him for this month’s webinar and hear what he has learned.
Recorded Webinar: 5 Standout Strategies of Top Performing Customer Success Teams
Date Held: Thursday, August 23rd, 11:00 AM (MST)
In this webinar you will learn:
- 5 standout customer success strategies of top performing customer success teams
- Real-world case studies and examples of peers like you
- What should the charter be of your customer success organization?
- How customer outcomes are measured
- Where CS sits in the company based on the research
- What the top performing customer success teams are measuring
- And many more insights to give you ideas to succeed in customer success
Jamey Jeff, Managing Director of Customer Success Solutions at Coastal Cloud, a consulting firm that helps organizations deliver innovative solutions with deep industry and cloud technology platform expertise. Jamey is a former Chief Customer Officer with over 20 years experience as a client services executive.
View our last customer success webinar: How to Build Out Your Customer Health Score Using the Customer Maturity Index
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