Recorded Customer Success Webinar: 3 Surprising Ideas, 3 Deadly Fallacies, 3 Essential Insights

November 29, 2017

Brent Peterson

Customer Success Specialist

3 Essential Insights for customer success brought to you by ClientSuccess

Webinar Details

ClientSuccess hosted Greg Daines, CEO of Client Velocity, for this month’s customer success webinar series. This webinar will become one of your top 10 resources for running effective customer success efforts.

The webinar was originally held on Wednesday, December 13th, 2017 at 11:00 am Mountain Time on the topic: 3 Surprising Ideas, 3 Deadly Fallacies, 3 Essential Insights for customer success results. This webinar is relevant to leaders of B2B recurring revenue companies of all types, customers success leaders, and practitioners

Register to watch the webinar here: 3 Surprising Ideas, 3 Deadly Fallacies, and 3 Essential Insights

In this webinar you will learn:

  • Why customer happiness does not necessarily equal increased retention
  • Why customers want more than just your product
  • Why customer behavior is more important than technology
  • Why your customer success team should be in the change management business


Your Presenter

Greg Daines is the CEO of Client Velocity, a highly sought after B2B customer success consulting firm. Greg is an industry veteran and has been a highly rated speaker, 2 years running, at the CS100 Summit, the premier summit for customer success leaders.

Register to watch the webinar here: 3 Surprising Ideas, 3 Deadly Fallacies, and 3 Essential Insights

View another customer success webinar recording: The Customer Success Trust Framework

We believe customer success is not a department, but a company culture. You can download and read our entire Customer Success as a Culture eBook series below:

Customer Success as a Culture: Customer Success Leaders Edition
Customer Success as a Culture: Sales Leaders Edition
Customer Success as a Culture: Marketing Leaders Edition
Customer Success as a Culture: Product Leaders Edition

Also if you’re currently managing your customer success strategies in spreadsheets and Salesforce, you can request a demo to see how SaaS companies around the world are delivering customer success at scale with all their info in one place through ClientSuccess. Request a ClientSuccess demo.

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