Recorded Webinar: Customer Success Pitfalls to Avoid During the Post-Sale Process

Burke Alder

Customer Success Strategist

This live webinar is over and is now available as a recorded version.

You can watch the recorded version here.

Webinar Details

Aaron Fulkerson, CEO of MindTouch, interviewed Dave Blake, CEO of ClientSuccess, about the major mistakes to avoid in the onboarding process.

Register to watch the recorded webinar here: Customer Success Pitfalls to Avoid During the Post-Sale Process

In this webinar you will learn:

  • How to approach post-sale lifecycle management with your customers
  • What approach to take to build the customer journey map
  • The best ways to drive adoption and show value after onboarding is complete

Your Presenters

Aaron Fulkerson is the CEO of MindTouch and a leading innovator in open-source & SaaS software. MindTouch has helped companies like Docker, Zenefits, and Zuora ensure their customer’s success and achieve hyper growth by revolutionizing the way companies engage customers through content.

Dave Blake is the Founder/CEO of ClientSuccess, a SaaS platform that helps customer success teams build relationships that last by giving them easy-to-use tools to proactively manage, retain, and grow their existing customer base. Dave is an industry veteran with over a decade of experience in the space, including leading global customer success teams for Adobe and Omniture prior to founding ClientSuccess.

Register to watch the recorded webinar here: Customer Success Pitfalls to Avoid During the Post-Sale Process

View last month’s customer success webinar recording: The Customer Success Trust Framework

We believe customer success is not a department, but a company culture. You can download and read our entire Customer Success as a Culture eBook series below:

Customer Success as a Culture: Customer Success Leaders Edition
Customer Success as a Culture: Sales Leaders Edition
Customer Success as a Culture: Marketing Leaders Edition
Customer Success as a Culture: Product Leaders Edition

Also if you’re currently managing your customer success strategies in spreadsheets and Salesforce, you can request a demo to see how SaaS companies around the world are delivering customer success at scale with all their info in one place through ClientSuccess. Request a ClientSuccess demo

New posts each Tuesday and Thursday.

Customer success best practices delivered to your inbox.

Also worth reading

Customer Success Webinar: 5 Top Mistakes In Building Your Customer Success Strategy

ClientSuccess will host Dave Blake, our Founder and CEO, for this month’s customer success webinar series: Top 5 Mistakes in Building Your Customer Success Strategy. Dave will walk attendees through common mistakes customer success leaders make as they build out their customer success strategy. Webinar: Top 5 Mistakes in Building Your Customer Success Strategy Date [...]

Burke Alder

Customer Success Strategist

Customer Success Metrics—4 Categories to Measure Customer Success Performance

Over the next month, I will be writing about the customer success metrics that top organizations use to measure the performance of their customer success strategies and team execution. The metrics I will cover are applicable to customer success departments and also to your entire company. We believe that customer success is not just a [...]

Burke Alder

Customer Success Strategist

How the Right Processes Can Create Customer Success “Wow” Moments

In the customer success world, processes are king. Having a structured way of doing things is the only way many customer success teams can actually get everything done in the day, let alone make sure nothing specific for individual customers slips through the cracks. While these processes are important, they also can sometimes leave the [...]

Burke Alder

Customer Success Strategist