Webinar: Customer Success Pitfalls to Avoid During the Post-Sale Process

Burke Alder

Customer Success Strategist

Aaron Fulkerson, CEO of MindTouch, will interview Dave Blake, CEO of ClientSuccess, about the major mistakes to avoid in the onboarding process.

Register for the webinar here: Customer Success Pitfalls to Avoid During the Post-Sale Process

In this webinar you will learn:

  • How to approach post-sale lifecycle management with your customers
  • What approach to take to build the customer journey map
  • The best ways to drive adoption and show value after onboarding is complete

Your Presenters

Aaron Fulkerson is the CEO of MindTouch and a leading innovator in open-source & SaaS software. MindTouch has helped companies like Docker, Zenefits, and Zuora ensure their customer’s success and achieve hyper growth by revolutionizing the way companies engage customers through content.

Dave Blake is the Founder/CEO of ClientSuccess, a SaaS platform that helps customer success teams build relationships that last by giving them easy-to-use tools to proactively manage, retain, and grow their existing customer base. Dave is an industry veteran with over a decade of experience in the space, including leading global customer success teams for Adobe and Omniture prior to founding ClientSuccess.

Register for the webinar here: Customer Success Pitfalls to Avoid During the Post-Sale Process

View last month’s webinar recording: The Customer Success Trust Framework

We believe customer success is not a department, but a company culture. You can download and read our entire Customer Success as a Culture eBook series below:

Customer Success as a Culture: Customer Success Leaders Edition
Customer Success as a Culture: Sales Leaders Edition
Customer Success as a Culture: Marketing Leaders Edition
Customer Success as a Culture: Product Leaders Edition

Also if you’re currently managing your customer success strategies in spreadsheets and Salesforce, you can request a demo to see how SaaS companies around the world are delivering customer success at scale with all their info in one place through ClientSuccess. Request a ClientSuccess demo

Also worth reading

CSM from the Trenches - A Community for Frontline Customer Success Managers

In November 2015, I decided to start a blog series that eventually became known as CSM from the Trenches. This series was birthed from the idea that most content in the Customer Success space comes from the Top – Down (CS Executives + other leadership), but I hadn’t really seen a place where like-minded Customer [...]

Burke Alder

Customer Success Manager

Webinar: Customer Success Pitfalls to Avoid During the Post-Sale Process

Aaron Fulkerson, CEO of MindTouch, will interview Dave Blake, CEO of ClientSuccess, about the major mistakes to avoid in the onboarding process. Register for the webinar here: Customer Success Pitfalls to Avoid During the Post-Sale Process In this webinar you will learn: How to approach post-sale lifecycle management with your customers What approach to take to [...]

Burke Alder

Customer Success Strategist

2017 CODiE Winner: Best Customer Success Management Solution

We’re excited to announce that we were awarded the SIIA 2017 CODiE Award for Best Customer Success Management Solution. “It’s an honor to be recognized by industry experts and software peers with a SIIA CODiE Award.” said Dave Blake, ClientSuccess Founder and CEO. “Today we celebrate our team and our customers. Our mission is to [...]

Burke Alder

Customer Success Strategist