Recorded Webinar: Customer Success Pitfalls to Avoid During the Post-Sale Process

Burke Alder

Customer Success Strategist

This live webinar is over and is now available as a recorded version.

You can watch the recorded version here.

Webinar Details

Aaron Fulkerson, CEO of MindTouch, interviewed Dave Blake, CEO of ClientSuccess, about the major mistakes to avoid in the onboarding process.

Register to watch the recorded webinar here: Customer Success Pitfalls to Avoid During the Post-Sale Process

In this webinar you will learn:

  • How to approach post-sale lifecycle management with your customers
  • What approach to take to build the customer journey map
  • The best ways to drive adoption and show value after onboarding is complete

Your Presenters

Aaron Fulkerson is the CEO of MindTouch and a leading innovator in open-source & SaaS software. MindTouch has helped companies like Docker, Zenefits, and Zuora ensure their customer’s success and achieve hyper growth by revolutionizing the way companies engage customers through content.

Dave Blake is the Founder/CEO of ClientSuccess, a SaaS platform that helps customer success teams build relationships that last by giving them easy-to-use tools to proactively manage, retain, and grow their existing customer base. Dave is an industry veteran with over a decade of experience in the space, including leading global customer success teams for Adobe and Omniture prior to founding ClientSuccess.

Register to watch the recorded webinar here: Customer Success Pitfalls to Avoid During the Post-Sale Process

View last month’s customer success webinar recording: The Customer Success Trust Framework

We believe customer success is not a department, but a company culture. You can download and read our entire Customer Success as a Culture eBook series below:

Customer Success as a Culture: Customer Success Leaders Edition
Customer Success as a Culture: Sales Leaders Edition
Customer Success as a Culture: Marketing Leaders Edition
Customer Success as a Culture: Product Leaders Edition

Also if you’re currently managing your customer success strategies in spreadsheets and Salesforce, you can request a demo to see how SaaS companies around the world are delivering customer success at scale with all their info in one place through ClientSuccess. Request a ClientSuccess demo

New posts each Tuesday and Thursday.

Customer success best practices delivered to your inbox.

Also worth reading

ClientSuccess Expands Integration Reach with New Zapier Zaps—Customer Data in the Right Place

We at ClientSuccess are passionate about customer success. It runs in our veins and we know that customer growth is the key to building a world-class and profitability SaaS business. Our mission is help you and your customer success team build relationships that last with your clients through human and data driven insights that help [...]

Burke Alder

Customer Success Strategist

Why User Adoption & Change Management Might Be Equally as Important as Achieving Objectives

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. I love that; as our clients are successful, we’re successful. Each day we [...]

Sam Feil

Customer Success Manager

Which is More Important - Fighting Customer Churn or Growing Customers?

As customer success professionals, we often ask ourselves “Is this what I should be spending my time on?” With so many competing priorities and KPIs, every single decision must be strategic and focused to keep your team and your customers on the right track. Patrick Campbell, CEO and Founder of ProfitWell, a SaaS analytics platform, [...]

Burke Alder

Customer Success Strategist