During my travels meeting with customer success leaders from around the globe, I’m frequently asked two common questions. Who should own the renewal, sales or customer success? How should I compensate my Customer Success Manager (CSMs)? I’ll cover the answers…
I’ve been a part of three different B2B software companies at very different growth stages. As an executive at Omniture and at Adobe (after beging acquired), we had a large customer success team with several layers of management taking care…
The ClientSuccess team is pleased to announce that Burke Alder has joined the executive team as VP, Marketing. Previous to his new role at ClientSuccess, Burke was at Lendio, where he held the position of VP Marketing and helped the…
Though the words “customer success” are weaved into almost every single conversation taking place around the software industry right now, the rise of customer success has been fairly recent and can be traced almost directly to the rise of Software-as-a-Service…
As we approach this holiday season, our hearts are filled with gratitude towards you, our customer. You are the lifeblood of our company and the motivation behind everything we do. It’s been an amazing year and we owe it all…
It’s with great excitement that we announce ClientSuccess has closed $2M in additional funding, effective today. This marks a major milestone in our journey, and it’s because of our customers, partners, investors, and friends that we are where we are…
Dreamforce 2015 was one for the books! In addition to the incredible learning, networking, entertainment and re-connections, our team at ClientSuccess hosted our first annual #SuccessRace around the Dreamforce campus. We hid 8 boxes packed with prizes like Apple iWatches, iPad Minis,…
It’s hard to believe that Dreamforce 2015 is just around the corner - only a few more days until we’re all back in San Francisco. ClientSuccess is introducing our first annual #SuccessRace at #DF15, and we want you to participate - either in…
This week at Dreamforce, the ClientSuccess team is hosting the first annual #SuccessRace. We’re hiding 8 mystery boxes full of cool electronics and other cool gifts (think Apple Watches, Bose headphones, bluetooth speakers, cool swag, and more) at secret locations…
Customer success is a functional area that is exploding right now. In a few short years, the “customer success manager” role went from new and trendy, to essential and mainstream. In fact, it’s now one of the hottest titles in…
Business is ultimately about relationships, and deeper relationships result in a higher lifetime value of the customer (LTV). Over the years I’ve often used the term “Relationship ROI” to describe the value that can come from developing and continually fostering…
This is my favorite time of year because I’m a big football fan, especially college football. There’s nothing better than waking up on Saturday morning to some College GameDay on ESPN, watching football games throughout the day, and cheering on…