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2018 CS100 Summit Presentations

Customer Success as a Strategy

Dave Blake, Founder and CEO of ClientSuccess, discusses the need for us to elevate customer success to the next level. Dave introduces the theme of the CS100 Summit 2018 – Elevate. In Dave’s presentation, you will learn next steps and best practices to elevate customer success as a leader in your organization.

The Positive Outcome of Perseverance and Grit

Noelle Pikus Pace, Olympic Silver Medalist Skeleton, Sochi, takes the stage at the CS100 Summit 2018 to the positive outcomes of perseverance and grit as part of the customer success leadership training at the event.

The Outcomes of Customer Obsession

Gibbson Biddle, Former VP of Product, Netflix, takes the stage at the CS100 Summit 2018 to discuss the Netflix story and how to drive customer obsession in your SaaS business as part of the customer success leadership training at the event.

Salesforce to ServiceNow – Lessons Learned

Dean Robison, SVP of Customer Success, ServiceNow takes the stage at the CS100 Summit 2018 to discuss the customer success lessons he has learned during his journey from Salesforce to ServiceNow as part of the customer success leadership training at the event.

Unifying the Customer Ecosystem

Nicolle Paradise, Senior Director, Client Experience Strategy and Operations, ADP, takes the stage at the CS100 Summit 2018 to discuss unifying the customer ecosystem as part of the customer success leadership training at the event.

Account Behavior Formula

Ben Winn, Head of Customer Success, SeamlessMD, takes the stage at the CS100 Summit 2018 to discuss his customer success innovation called the Account Behavior Formula. After his presentation, Ben was voted the 2018 Customer Success Innovator of the Year. Ben and two other finalist presented their customer success innovations.

Beyond Proactive – Anticipating Customer Needs
 

Kristen Hayer, Founder & CEO, The Success League, Glint, takes the stage at the CS100 Summit 2018 to discuss being proactive in customer success by anticipating customer needs as part of the customer success leadership training at the event.

One Question that Will Change Your Customer Success Strategy

Greg Daines, Founder & CEO, Client Velocity, takes the stage at the CS100 Summit 2018 to discuss one question that will transform your customer success strategy.

Freedom and Control for Customer Success Leaders
 

Nils Vinje, Founder and CEO, Glide Consulting, takes the stage at the CS100 Summit 2018 to discuss “Freedom and Control for Customer Success Leaders” as part of the customer success leadership training at the event.

Radical Change: Strategic, Tactical, and Human Elements of Massive Customer Success

Peter Armaly, Strategic Advisor, Oracle, takes the stage at the CS100 Summit 2018 to discuss radical change in customer success the strategic, tactical, and human elements of massive customer success as part of the customer success leadership training at the event.

Scaling Customer Success Your Way

David Sakamoto, Head of Customer Success, CISCO, takes the stage at the CS100 Summit 2018 to discuss scaling customer success in the enterprise as part of the customer success leadership training at the event.

Linking Customer Satisfaction & Employee Engagement

Mary Poppen, Chief Customer Officer, Glint, takes the stage at the CS100 Summit 2018 to discuss linking customer satisfaction and employee engagement as part of the customer success leadership training at the event.

Customer Centricity Electricity

Julie Hogan, VP of Customer Success, Drift, takes the stage at the CS100 Summit 2018 to discuss “Customer Centricity Electricity – 5 Ways to Rally Your Company Around Your Business”, as part of the customer success leadership training at the event.

Framework for Customer and Life Success

Lonnie Mayne, CEO & Founder of Red Shoes Living, lights up the stage at the CS100 Summit 2018 at Sundance Resort, Utah. Lonnie walks customer success leaders through a framework for customer and life success.

Announcing ClientSuccess Goals: Deliver Measurable Results for Your Customers

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